Please see below our patient survey results which was carried out in June 2013. Our patient panel assisted in developing the questions, which ensured that all appropriate areas were covered that were important to our patients. As you will see there are some very encouraging results and positive comments. If you completed a questionnaire – thank you on behalf of the GP partners for taking the time and giving honest feedback.
| Overall, how satisfied are you with the level of service we provide? | |
| Extremely Satisfied 83 – 31% Very Satisfied 101 – 38% Satisfied 76 – 28% Dissatisfied 8 – 3% Very Dissatisfied 1 – 0% |
| Overall, how satisfied are you with the level of service you received from our receptionists? | |
| Extremely Satisfied 83 – 31% Very Satisfied 113 – 42% Satisfied 63 – 24% Dissatisfied 6 – 3% Very Dissatisfied 3 – 1% |
When Seeing a Doctor or a Nurse
| When trying to get an appointment or information, how easy was it to get through on the telephone before10am? | |
| Very Easy 13 -5% Easy 60-22% A little wait 120 – 44% Difficult 62 – 23% Never tried 14 – 6% |
| When trying to get an appointment or information, how easy was it to get through on the telephone after10am? | |
| Very Easy 16 – 8% Easy 134 – 50% A little wait 76 – 28% Difficult 10 – 4% Never Tried 28 – 10% |
| If trying to obtain an appointment with your doctor of choice, were you able to obtain an appointment within 3 days at the surgery? | |
| Yes. 50 – 19% No 142 – 53% Do not know 14 – 6% Never tried/ no preference on which GP or nurse I see 47 – 18% n/a – saw a Nurse 9 – 4% |
| When intending to see any doctor, were you able to obtain an appointment within 2 days at the surgery? | |
| Yes 112 – 42% No 96 – 36% Do not know 33 – 13% n/a – saw a Nurse 22 – 9% |
| If trying to obtain an appointment with your nurse of choice, were you able to obtain an appointment within 3 days at the surgery? | |
| Yes 112 – 42% No 32 – 12% Do not know 19 – 7% Never tried/ no preference on which GP or nurse I see 84 – 31% n/a – saw a Doctor 16 – 8% |
| When intending to see any nurse, were you able to obtain an appointment within 2 days at the surgery? | |
| Yes 148 – 57% No 26 – 12% Do not know 50 – 21% n/a – saw a Doctor 25 – 10% |
| Overall how would you rate your experience of booking an appointment, with a doctor? | |
| Extremely Satisfied 39 – 15% Very Satisfied 54 – 20% Satisfied 106 – 34% Dissatisfied 49 – 18% Very Dissatisfied 2 – 1% |
| Overall how would you rate your experience of booking an appointment, with a Nurse? | |
| Extremely Satisfied 50 – 22% Very Satisfied 63 – 26% Satisfied 94 – 30% Dissatisfied 12 – 4% Very Dissatisfied 0 – 0% |
About the Surgery
| How convenient are our surgery opening times? | |
| Very Convenient 106 – 40% Convenient 137 – 51% Not Very Convenient 12 – 4% |
| Upon entering the surgery, how clean did you find the reception area? | |
| Very clean 219 – 81% Clean 41 – 15% Unclean 0 – 0% Very unclean 0 – 0% |
| How well did you feel you were greeted by the staff? | |
| Very welcomed 118 – 44% Acknowledged 70 – 26% Not really noticed 24 – 9% Little or no interest 4 – 1% I used the log in screen, so I did not speak with anyone 42 – 18% |
| How comfortable were you in knowing that no-one could overhear your conversations in reception | |
| Very comfortable 104 – 39% A little cautious 113 – 42% Somewhat uncomfortable 27 – 10% Very cautious 8 – 3% I did not consider this/ I did not speak to anyone 2 – 1% |
| Were you seen within 15 minutes of your appointed time by the nurse? | |
| Yes 173 – 65% No 14 – 5% Do not know 22 – 8% n/a – saw a Doctor 39 – 14% |
| Were you seen within 15 minutes of your appointed time by the doctor? | |
| Yes 136 – 50% No 68 – 25% Do not know 26 – 10% n/a – saw a Nurse 18 – 7% |
Clinical Services
The services we as a practice provide
| When entering the doctor or nurses room, I felt that the cleanliness was of a high standard | |
| Strongly agree 172 – 66% Agree 85 – 34% Disagree 0 – 0% Strongly disagree 0 – 0% |
| Did the doctor take interest in what you were discussing with them? | |
| Yes, a lot 182 – 68% Some interest 54 – 21% Little interest 4 – 1% No interest at all 0 – 0% n/a – saw a Nurse 14 – 10% |
| Did the NURSE take interest in what you were discussing with them? | |
| Yes, a lot 160 – 60% Some interest 46 – 17% Little interest 3 – 1% No interest at all 1 – 0% n/a – saw a Doctor 37 – 14% |
| My problem or treatment was explained in full by the doctor? | |
| Strongly agree 100 – 37% Agree 124 – 46% Disagree 7 – 3% Strongly disagree 0 – 0% n/a – saw a Nurse 14 – 5% |
| My problem or treatment was explained in full by the nurse? | |
| Strongly agree 88 – 33% Agree 114 – 43% Disagree 5 – 2% Strongly disagree 0 – 0% n/a – saw a Doctor 3613% |
| I understood what I was being told entirely. | |
| Strongly agree 117 – 44% Agree 127 – 47% Disagree 4 – 2% Strongly disagree 1 – 0% |
| I was able to take the information I was given away with me and apply it to start solving the problem | |
| Strongly agree 95 – 35% Agree 142 – 53% Disagree 9 – 3% Strongly disagree 0 – 0% |
Continuity of Care
Thinking about the care you get from your doctors and nurses overall, how well would you say the practice helps you to:
| Cope with your health problems? | |
| Very well 182 – 68% Unsure 45 – 17% Not very well 11 – 4% Does not apply 10 – 4% |
| Keep yourself healthy | |
| Very well 177 – 66% Unsure 51 – 19% Not very well 5 – 2% Does not apply 11 – 4% |
| Please tick the following circle that best describes you | |
| Patient 239 – 89% Parent 8 – 3% Guardian 0 – 0% Carer 2 – 1% Other 19 – 7% |
| Which of the following age ranges would you place yourself in? | |
| 0-25 22 – 8% 26-40 58 – 22% 41-60 77 – 29% 61-75 72 – 27% 76+ 21 – 8% |
| What is your ethnicity? | |
| White British 217 – 81% White (other) 8 – 3% White Irish 3 – 1% Mixed Race 4 – 1% Indian 5 -2% Pakistani 1 – 0% Bangladeshi 0 0% Other Asian (Non-Chinese) 2 – 1% Chinese 1 – 0% Black Caribbean 4 – 1% Black African 2 – 1% Black (other) 0 – 0% Other 21 – 8% |