June 18th 2008
We have attended various city-wide meetings run by the Primary Care Trust (PCT) as well as having regular meetings (about every six weeks) with Kim, the Practice Manager, and a doctor. We are now eight strong - but there is always room for more members as it is rare that we can all make every meeting. We have written to the PCT and the Prime Minister about things like funding for the new, expanded surgery premises; our concerns about the drive for more private providers of primary health care; and the importance of those who make policy decisions listening to both the doctors and nurses on the ground and the views of we patients. We have also joined (paid for by the Practice – thank you) the National Association for Patient Participation, an organisation which gives us access to all sorts of information and advice – watch this space!
June 16th 2008
ELECTRONIC MEDICAL RECORDS
One on-going topic for discussion at your Patient Panel meetings has been medical records in general and electronic ones in particular. One of the things we have discovered by voicing concerns expressed to us about whether all essential information is transferred from old, paper records is that the Practice has trained one of the nurses especially in this area.
Things like allergies are flagged up obviously; and we have observed for ourselves as patients that the practitioners write up notes during consultations, so the records are immediately up-to-date.
The process of maintaining electronic records is monitored and regularly audited by the Primary Care Trust. Our Practice also has a surgery at Warwick University, and so, as you might imagine, there is a very high turnover of patients at the beginning of each academic year. Even with that extra volume of work, the Practice had almost 100% of patient records transferred to the electronic system in September last year.
If anyone is interested in learning more about the whole process of making and maintaining patient records, please let the Panel know – one of the things we would like to do if there is enough support for it is to run occasional information sessions on health-related topics of interest.
June 10th 2008
The latest edition of our newsletter is available to view/print or download (pdf format) HERE
June 10th 2008
You can view/print or download a copy of the Patient Survey Report for 2007/8 here
June 10th 2008
ANNA – NEW FACE AT THE PRACTICE – THE INDEPENDENT NURSE PRACTITIONER
The Practice’s Independent Nurse Practitioner has now arrived! Her name is Anna Lammyman, and she has 25 years experience as a nurse. Anna trained at Guy’s Hospital and after moving to Yorkshire worked as a Health Visitor and Practice Nurse before doing her MSc. In her last job Anna worked with asylum seekers and homeless people.
While Anna will get involved with many aspects of work at the Practice, a key role will be to help with the perennial problem of “same-day appointments”. Anna is qualified to offer an expert assessment. She can make diagnoses, write prescriptions, and make referrals to hospital/for further tests. Anyone needing to be seen the same day will initially be seen by Anna. She will also be able to discuss your problem on the telephone before seeing whether you need to come to the surgery. However, if you need to see a doctor, Anna will be able to refer you to the duty doctor that day, and will also summarise your current concerns so you do not have to repeat your whole story. About the one thing she can’t do is issue sick notes!
It is hoped that in this way everyone who would like a same-day appointment will be able to have an expert assessment as requested. For you it means no more trying to get through to Reception in the early morning to see a doctor, and more free time for the doctors to see complex cases. It should also mean fewer wasted appointments. Of course, if your doctor has asked to see you or you wish to see a particular doctor, you will still be able to make appointments in advance in the normal way. THIS SERVICE IS NEW TO THE PRACTICE AND MAY NEED CHANGE. FEEDBACK (POSITIVE OR NEGATIVE) IS WELCOME SO IT CAN BE MADE TO WORK FOR EVERYONE. PLEASE EITHER COMPLETE A QUESTIONNAIRE; TALK TO ANNA OR A DOCTOR; OR GET IN TOUCH WITH THE PANEL.
April 10th 2007
The Allesley Park Medical Centre newsletter is now available to view, download or print. Topics covered include:-
Patient Survey Results
Problems getting Appointments
Waiting Times in the Surgery
Patient Panel recruitment.
See the newsletter HERE
February 22nd 2007
We are always seeking Patients to join our Patient Panel, which helps us to ensure that we get useful feedback and ideas on the services we provide for patients.
The Patient Panel is an opportunity for patients to meet with us and make a difference by:
- Sharing views and experiences of services at Allesley Park Medical Centre
- Helping us to plan improvements and new services.
- Making sure that our services meet the needs of our patients.
If you are a patient at this surgery and may be interested, or would like to know more about what is involved, then please contact our Practice Manager, Kim Jolly on 02476 67 4123 or CLICK HERE
January 29th 2007
As from January 2007 the opening hours for the Walk-in Centre have changed.
This nurse-led service for minor illness, minor injury and emergency contraception is now open as follows:
Monday - Friday: 12noon - 10.00pm
Saturday, Sunday & Bank Holidays: 07.00am - 10.00pm
The Walk-In Centre is adjacent to Coventry and Warwickshire Hospital in Stoney Stanton Road.
Tel: 02476 24 67 89 - see map
July 24th 2006
It is almost time for our annual patient survey. During this time we will be handing out questionnaires for patients to fill in and they cover all aspects of the surgery from the premises, to the staff, right through to consultations with doctors and nurses. We do ask that if you are handed one of these questionnaires that you complete it as honestly as you can. All results are confidential and once you have completed it and put it in the sealed envelope it is not opened until it reaches the centre that correlates the results.
Once we have the results we will feedback the outcomes to the patients along with any necessary actions we need to take.
July 24th 2006
The District Nursing Team currently provide the phlebotomy service at this practice. There are only two clinics per week (36 appointments). Because the demand for this clinic is so high we ask that any patient who is able bodied attend the phlebotomy service at Coventry and Warwickshire or Walsgrave Hospitals. Thank you for your co-operation in this matter.