Surgery Opening Hours

From 18:30 to 19:30pm the building is locked and only those with an appointment during that time will gain entry using the intercom. We do not deal with calls or any other business during this hour.

The building has suitable access facilities for disabled patients. All consulting rooms are on the ground floor.  

Please Note that surgery may be closed at times to allow for Staff meetings and training and for Protected Learning sessions for the doctors. We are also closed on all UK Bank Holidays: New Year, Good Friday, Easter, Spring, Queens Diamond Jubilee (2012 only), Summer, Christmas and Boxing Day.

Appointments

Each surgery consists of a mixture of appointments; some can be booked in advance (pre-bookable), and others, which are not released until the morning of that day. Morning surgeries also include telephone consultations, which are used when a visit to the surgery is not deemed necessary. 

Appointments can be made by telephoning 024 7667 4123 or by calling in to the surgery. Please indicate what type of appointment you require.

All patients that telephone on the day will be offered an appointment with our Nurse Practitioner who can deal with anything except for sick notes. The Nurse Practitioner is also fully qualified to issue prescriptions. Wherever possible we try to accommodate the patient with the doctor of their choice.

Separate appointments systems operate for additional services such as minor surgery, liquid nitrogen clinics, child health surveillance, antenatal and postnatal consultations.  You can book appointments in advance - this is normally around six weeks ahead for doctors and four weeks for nurses.

There is a leaflet available outlining all types of appointments offered or ask at the desk. 

We are committed to giving the best possible service to our patients and ask that you:

• Arrange appointments for as far in advance as is appropriate
• Please help other patients by not requesting an urgent appointment for a problem that can wait a day or so 
• If you cannot keep your appointment please let us know as soon as possible as it can always be used by someone else.
• Please report to reception on arrival for your appointment or use the automated check in screen.
• Every effort is made to try to get you seen by your doctor of choice, if you phone ‘on the day’ and your preferred doctor has no appointments you will be given an appointment with another doctor.
   

Home Visits

Home visits can be made for patients who are too unwell to get to the surgery. Please try and telephone before 10:00 am wherever possible.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember several patients can be seen in surgery in the time it takes to do a home visit. The doctor also works more efficiently in the surgery, and has easy access to nursing help, emergency drugs, hospital communications and equipment that cannot be brought to your home.

House visits are only available for patients who are housebound because of illness or disability.