Patient Comments
| Why did you answer that? | Any further comments |
|---|---|
| Call back service excellent | Never had any problems with appointments |
| Fantasic serve as always. I asked for an appointment and none were available but 2 hours later I was phoned by the surgery to say there was a cancellation today if I wanted it. Many thanks | Keep up the good work. |
| Got me appointment straight away with the doctor and he was lovely and really listen to me. | |
| Seen at appointment time. Seen by approachable Dr. Helpful and polite staff at Reception. | |
| The receptionist was outstanding so friendly and helpful to everyone | I am always able to get an appointment and GPS always available for phone appointments if you need to speak to them on the day |
| One of the best surgeries i have encountered anywhere in the country! | Simply amazing Drs |
You Said, We Did
‘To June 2019 More appt’s needed and late night and early morning appt’s for workers’
We have recruited a full time and part time Salaried GP to provide additional appt’s and also maternity leave GP cover for the next 12 months. A new full time Registrar will also start in August.
Late night pre bookable appt’s are available up to 8pm on Tuesdays and 7.30pm Wednesdays and we also provide early morning pre bookable appt’s from 7am on Monday mornings.
‘You have to wait to see a Clinician and require more appointments’
Two new Registrars will join the practice from August 2018. One Full time and one Part Time thus further increasing appointment availability in the future.
In addition to the recent increases detailed below we have increased the Practice Nursing hours by an extra day (7.5 Hrs) and will also be increasing the hours and appointments provided by our Nurse Practitioners both now (extra 3.5 Hrs) and even further (11 hours) from January 2018. A total of 22 hours extra clinical appointments will be available.
‘Further requests for more appointments over the last few FFT response periods’
We have recruited a full time GP (Starting 1.9.17) and increased our Practice Nurse hours to provide more appointments (July 2017).
‘Can we have more appointments? (Dec 2016)’
In addition to our comments below we are responding to the winter pressures and are pleased to advise that we have obtained NHS support to provide extra GP and Nurse Appointments until the beginning of March 2017.
‘Could we have more anti- bacterial wash provided? (Oct 2016)’
We have installed an Anti-bacterial dispenser near the entrance and provide anti-bacterial dispensers at reception.
‘You said that you needed more appointment availability to avoid waiting to see a clinician (21,24)’
We have responded to your comments and In addition to the extra Doctor recruited in October 2015 and our Registrar (See below) we have now recruited an additional prescribing Advanced Nurse Practitioner. She has commenced her duties and this will allow us to provide more pre bookable and ‘on the day’ appointment availability for our patients.
In addition more appointments are now available to pre book on line via our ‘Patient Access’ service. We are also providing late night pre bookable appointments until 8pm on Tuesdays and Thursdays as well as early morning pre bookable appointments from 7am on a Monday morning to support our working patients.
‘Radio or music in reception to help provide confidentiality in reception area (11)’
We are looking into obtaining a Performing Rights license in order to be able to play radio stations in a public area. The radio station can then be broadcast through the large TV in the reception area.
‘More appointments and Urgent Appointments (34) / Reduce the waiting times to see the doctor (25)’
We have recruited an additional Doctor who will commence in October 2015. We have also taken on another registrar for 12 months starting in August. These additions will provide extra appointment availability for the practice.
‘Provide Tea/Coffee in the waiting room (9)’
Whilst this is not an available option we do provide water upon request. Please ask at reception.
‘Provide magazines in the waiting room (8)’
GP surgeries are no longer allowed to display books or magazines in reception or the waiting area as they have been known to spread infection. It was recommended they be removed to reduce the risk.
The offer of privacy is displayed on reception. Please ask a receptionist if you require a private room for your discussion.