Patient Access

*** GP Online Services***

PATIENT Online ACCESS is now available to Allesley Park Medical Centre patients.

Please note that once you have registered to access the service, we have to authorise your account before it is available for you to use. For us to authorise your account and give you full access to the repeat prescription ordering service you must provide photographic identification (e.g photo card driving licence or passport) to the practice. 

All you need to do is click this secure link to www.patient.co.uk and register to use the service.

You can use this service to:

  • Book and cancel appointments online 

  • Order your repeat prescriptions (any medication not listed as repeat may be requested via the messaging service on Patient Access)

  • Send secure messages to the practice (such as requesting your medication not on repeat)

  • Update your personal details (eg. new telephone numbers, change of address)

  • Pre-register as a patient

  • View a summary or your detailed coded medical records, including Medication, Allergies, problems, Immunisations, Adverse Reactions and Laboratory Test Results (Please note, some test results will be visible prior to them being seen/actioned by a Doctor - depending on the timings of the results being received at the practice), * (once you have fully registered, you will be required to complete a seperate application form for this service. Please ask at reception at the time of providing your identification or click Here to print and complete the application form prior to visiting the surgery).

 IMPORTANT SERVICE INFORMATION

Patients can use the on-line access service for ordering prescriptions, sending secure messages, personal profile updates, booking appointments (and online cancelling), and also to view detailed coded medical records subject to the following terms and conditions: 

  • Applications will be considered for patients who are 16 and over.  (Any parent  who requires medication for a child under 16, please use the secure messaging option on Patient Access to request)
  • Applications are one per patient
  • Patients can pre-register for access on-line.  However registration will not be complete until the actual person has presented at the practice with photographic primary identification such as a driving licence, passport etc. If identification is not provided within the calender month the the original application will be cancelled.
  • Applications to enable a patient to access the summary medical record and detailed coded records are subject to approval by the registered GP before processing and the patients clinical system is updated. Please allow a minimum of 7 days for this to be actioned.
  • Acceptance of one member of a family does not imply acceptance of other / further family members
  • Passwords will only be released directly to the patient and not a third party/parent unless a proxy authority is held signed by both the patient and the 3rd party/representative who will have the access and who has also provided the necessary identification.
  • Patients must make sure they keep their log on details and password safe and secure.  You must let us know as soon as possible if these details are lost, stolen or inadvertently become known to someone else
  • Where an application is refused the details for refusal will be advised to the patient and noted in the patient record
  • Patients with a history of non-attendance at pre-booked appointments will not normally be granted access to on-line appointment booking/prescription ordering.  However the remainder of the facilities will be considered
  • On-line appointments booked are to be cancelled by the patient as soon as it is determined that it is no longer required
  • The practice will not allow misuse of the on-line system.  Usage will be monitored and if it is felt that the system is being misused a warning letter will be sent to the patient.  Where the situation does not improve or reoccurs access will be removed permanently and without further notice at the discretion of the partners
  • Repeat prescriptions may only be ordered where these appear on the repeat list, which is provided to patients on the tear-off portion of the last prescription issued.  The request must match the repeat list exactly and must be due.  Other items ordered or requested using this system will not be actioned, and no contact will be made with the patient.  Prescriptions ordered outside this guideline must be actioned outside of the on-line system
  • Each person using the on-line facility will need their own individual email address
  • Personal information updating is subject to validation after submission.  Patients moving outside the practice area will be removed from the practice list
  • Once you have logged into the on-line services do not leave your computer unattended and ensure you log out completely once you have finished
  • If you access the on-line services via a mobile device do not let another person use your mobile device.  You are responsible for making sure information either shown or stored on your mobile device is kept secure
  • The contents of the patient leaflet entitled 'Accessing GP records Online' has been read and fully understood by the applicant and the acceptance is confirmed by the first use of the online system

YOU MUST READ ALL THE INFORMATION AT THE TOP OF THIS PAGE AND CLICK ON THE LINK www.patient.co.uk LINK ABOVE TO PROCEED

© Allesley Park Medical Centre 2017
Allesley Park Medical Centre - 2 Whitaker Road, Coventry, CV5 9JE
University of Warwick (branch site) - University of Warwick Health Centre, University of Warwick, Health Centre Road, Coventry, CV4 7AL www.uwhc.org.uk
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